Refund Policy
Refund Policy - The Basics
Last Updated: 10/2024
At PeacefulGreens Lawn Care, we strive to provide high-quality lawn care services and customer satisfaction. This Refund Policy outlines the circumstances under which we offer refunds for our services.
1. Service Satisfaction Guarantee
We are committed to ensuring you are satisfied with our services. If you are not completely satisfied, please contact us within 5 days of service completion, and we will work with you to address your concerns.
2. Refund Eligibility
Refunds may be considered in the following circumstances:
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Unsatisfactory Service: If you believe our services did not meet the agreed-upon standards or scope, please notify us within the satisfaction guarantee period.
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Service Not Rendered: If a scheduled service was not performed, you are entitled to a full refund for that service.
3. Exclusions
Refunds will not be granted for:
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Services canceled after they have been completed.
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Damage caused by external factors (e.g., weather, pests, or acts of nature) that affect the quality of our service.
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Issues arising from failure to follow our care instructions or recommendations.
4. Requesting a Refund
To request a refund, please follow these steps:
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Contact us at adurovic05@gmail.com within the eligibility period.
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Provide details of your concern, including your name, service date, and a description of the issue.
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We may request photos or additional information to process your request.
5. Refund Process
Once your request is received, we will review the information and respond within 5 business days. If your refund is approved, it will be processed back to your original payment method within 5 - 10 business days.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date at the top will be updated. We encourage you to review this policy periodically.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at.
(864) - 432 0592